8. Please receive our sincerest apologies. We got a pool and ocean view. Snorkeling right off the beach. No hot tubs. Some staff knew zero English. Adventure Park, Zip Line, and Snorkel - worth it? Dear Manuel,Please on behalf of all our colleagues accept a sincere apology, makes me very sad to know you've not enjoyed our hotel and our hospitality, really, really sorry.I can assure you we've tried our best from your arrival and our team have tried, most kindly, to follow up on everyone's request and being of assistance, we are all incredibly sorry we have not been able to provide a much better service and warmer hospitality.We are really passionate about our resort, knowing we have failed and we have not been able to meet your expectations it is a big disappointment for us.Once again and most important, a heartfelt apology, we are most grateful for your visit and really appreciate your comments. Limitless access to gourmet la carte dining options without reservations required
Response from Emma/e-Concierge on Apr 26, 2023. Dear Heather,We really aprecciate your rating. Dear Marcela,We thank you for taking the time to share your comments. One day while on the. All rights reserved. Dreams Huatulco Resort & Spa. Hello Skyler,Thank you very much for choosing our resort to enjoy your recent vacations with your group of friends.We are glad to know that you spent wonderful days in our beautiful facilities and that you liked the attention received by most of our staff, our comfortable beds and the cleaned rooms. We are glad to know that you spent wonderful days in our beautiful facilities, that you liked the room and the amazing views.We hope you will come back in the future, it will be a pleasure to serve you again. View Hotel Opens in new tab or window. We were moved into a different on around 3pm. We were told it was going to be fixed but it never was. All photos, text and design elements on this website are copyrighted. All taxes and gratuities included
The resort will become the largest complex in Cozumel with access to the largest beach extension and spa on the island. Food at the buffet was excellent. The only entertainment events on the beach, were an extra $200 to attend. I remain at your serviceEduardo Betancourt, Response from Emma/e-concierge on Dec 17, 2022. Will be going back in January. We found this to be a very convenient location. Re: ew Resort. Te mandamos un saludo desde Cozumel. We will patiently waiting for you to serve you in a fresh and renovated stage to even deliver a better service. The only thing we didn't like was a storm came through right before we arrived which is completely understandable. It is wonderful to hear we were able to make your stay special from the moment you arrived until the moment you departed.I am truly happy to know that we have managed to exceed your expectations in regards to hospitality and service delivered. Dear Roger,We are so glad that you did enjoy your stay at Dreams Cozumel Cape. About Dreams Cozumel Cape Resort & Spa Nestled on a blissful stretch of beach on the coast of the stunning island of Cozumel, Dreams Cozumel Cape Resort & Spa offers the perfect all-inclusive getaway for couples and families. Response from Emma, eConcierge on Feb 27, 2023. Olio is by far the best dinner restaurant here. For breakfast the market cafe buffet at secrets is awesome. 2023 by VacationsToGo.com. This 4-star Dreams Cozumel Cape Resort & Spa places guests nearly 10 minutes' walk of Playa Mia Grand Beach Park. We understand the situation of your age and the knee issues but as you mention it would be a pleasure for us if you visit us either at Sunscape or Secrets, we will deliver such a great service there as well. What an excellent resort. Traveled with partner, Traveled with family, Response from Emma/e-Concierge on May 3, 2023. Expedia and the Airplane Logo are trademarks or registered trademarks of Expedia, Inc. CST# 2029030-50. Dreams Cozumel Cape Resort & Spa is located on a blissful stretch of beach and is bursting with adventure, romance and relaxation for the ideal getaway on the island of Cozumel. The beach was amazing, the beds comfortable and room was nice -that is it! Please receive the best. We were very lucky and never heard anything from either side of us. This is the version of our website addressed to speakers of English in the United States. We didn't even have to leave our swimup to go to the bar. The elevator in our building worked exactly once while we were there for the week. 33 out of 69 reviews" ", Rating 2 - Terrible. The sway bar was damaged on the Jeep and it would sway left and right as we were driving down the highway. Whether you're looking for a luxurious romantic escape or an affordable family getaway, an all-inclusive resort is an excellent option. Dreams Cozumel Cape Resort & Spa - All Inclusive Cozumel beachfront resort with spa and outdoor pool 7.8/10 Good 66 verified Hotels.com guest reviews See all 66 reviews Property highlights Pool Spa Free parking Free WiFi Restaurant Connecting rooms available $360 Price available on 7/4/2023 Francesco at the front door was wonderful, personable, professional, and more than helpful. The water in the pool and swim out were cold. Swim-out suites offer the perfect way to relax poolside from the privacy of your room. 800-998-6925. Dear Adrian, We are so happy to read all your comments since the fact that you and your children had such a great tiem at our resort, this is our real and main motivator. more. Hello Kevin, before anything else we apologize for all the shortcomings, please receive our sincerest apologies, we also feel disappointed for not meeting your expectations, be certain that your comments were take seriously and we are working to forestall reoccurances like these in the future. . They didnt understand and kept saying we will send someone to fix it. The maid did little and did not restock the room every day and the pool is very ODD where you have a 2' drop all the way across the pool with no steps so older people had a hard time getting in and out of the main area (Where the pool bar is), Disliked: Staff & service, amenities, property conditions & facilities. She tried sending our group away the night before. One night, our AC didnt seem to be working so well. Dear Daniel, thank you so much for your rating. Estos chicos ponen mucho empeo en lo que hacen y siempre quieren asegurarse de que nuestros huspedes estn teniendo un rato agradable. Dreams Cozumel Cape Resort & Spa - All Inclusive, Cozumel, Dreams Cozumel Cape Resort & Spa - All Inclusive, Vacation rentals in United States of America, Vacation packages in United States of America, Cancel your hotel or vacation rental booking. Reviews. This Unlimited-Luxury resort boasts four gourmet la carte restaurants, one buffet and four relaxed bars and lounges where guests will find everything from kid-friendly favorites to sophisticated Asian-Mayan fusion cuisine. We will more careful to forestall recurrences like this again. All-Inclusive Resorts; Bahamas . All rights reserved. Of course it's always wise to look things over very carefully before booking a new resort anywhere. Hello Scott,We thank you for recently stayed at our luxury Dreams Cozumel Cape. It will be a pleasure having you back with us again and even deliver a better service this time. Dear Stephanie,We really aprecciate your visit at Dreams Cozumel Cape. Dear Ryan,We would like to express our appreciation for feedback you made regarding your recent visit to our Hotel Dreams Cozumel Cape.It is a pleasure for us to know that you enjoyed your stay and the quality of service that was offered from our dining team. Fitness center opened daily from 6 a.m. to 10 p.m. You have to put towels and personal property on the chairs by 6:30 in the morning to ensure you have a spot. After speaking to the manager, I was provided with a direct extension number. Hours later it was plugged up in the exact same spot!! your personal Island Dreams adventure. best regards. Pipeline 23 October 2021 Dreams Cozumel Cape Resort & Spa Apple Leisure Group Development Announces Dreams Cozumel Cape Resort & Spa Scheduled for Q1 2022 - 154 Rooms Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Response from Emma, eConcierge on Feb 22, 2023. Liked: Cleanliness, staff & service, amenities, property conditions & facilities. Response from Emma/e-Concierge on Mar 7, 2023. Unlimited international & domestic top-shelf spirits
24-hour room & concierge service*
and the elevator broke after 2 days (we were on the 5th floor). The downfalls were that it was very noisy in the room. Response from Emma, eConcierge on Mar 13, 2023, Dear Christopher,Yeah, we know that our weather is very changeable, but it is our weather that give us the beautiful sun and those views at the sunset. Member of Sunwing Travel Group. I used the spa, weight room, and coffee place at Sunscape. Reply Report inappropriate content 41 replies to this topic 1-10 of 41 replies Sorted by 1 2 3 4 5 Shawn C Toronto, Canada Level Contributor 1,944 posts Entertainment staff & lobby & grounds crew were excellent. Professional, Liked: Cleanliness, property conditions & facilities. Being able to play at all the resorts was perfect! we have a lot of work to do but we are on our way to do it, we wish that you give us the opportunity to have you back with us again in renovated and fresh stage. Please receive the best. Beach was very nice, we loved the location and that we could eat at the other two places as well as dreams. we will share your kindly comments to them. I do not recommend this hotel to anyone. I have seen a lot of reviews that complain about the thin walls. I would not recommend this place! We waited 1.5 hours to get our food and it was not great quality or service. Katia, la wedding planner es la mejor! Swim-out suites offer the perfect way to relax poolside from the privacy of your room. Copyright 1995-2022, Island Dreams, Inc., dba Island Dreams Travel. Hello James!We acknowledge the comments you have made since they are heplful to still enhacing our facilities, services and products. The world class Spa by Pevonia is the largest spa complex on the island, complete with a hydrotherapy circuit, Pilates and yoga area. We are pleased that you find our hotel peaceful. We appreciate your gracious comments as it shows our consistency in maintain the all-inclusive collection brand standards. Kristi and I said when we got home that, maybe they thought we were someone important. Dear Robin,We thank you very much for taking the time to mention those who were able to demonstrate their great warmth and empathy in providing excellent service, we will gladly share your kindly comments. Daily maid service
The staff was friendly. This can be a huge problem if your neighbors are noisy. Dreamscozumelcaperesort.com website is dedicated to Sell Dreams Cozumel Cape Resort and other Dreams Resorts. 97 reviews #37 of 65 hotels in Cozumel Location 4.6 Cleanliness 4.6 Service 4.2 Value 3.7 Dreams Cozumel Cape Resort & Spa is located on a blissful stretch of beach and is bursting with adventure, romance and relaxation for the ideal getaway on the island of Cozumel. Neither the hotel or Expedias websites gave any notice of this and we were blindsided on our arrival. Best regards. None of your comments will be overlooked. Traveled with group, Traveled with family, Response from Emma/e-Concierge on May 15, 2023. Save with our terrific discounts and deals at all-inclusive hotels and resorts. Call us at +1-713-974-2121 or inquire about a vacation here. Disappointing for a "5" star property that's only a few months old. Dreams Cozumel Cape - Dreams Cozumel Cape Resort & Spa is located on a blissful stretch of beach for the ideal getaway on the island of Cozumel. The Dreams staff awaits for you. We sincerely hope you may give us the opportunity of being your hosts again, We send you a warm hug from Cozumel. Dreams Cozumel Cape . Thank you. I dont like this property at all. Cozumel Hotel & Resort Trademark Collection by Wyndham - All Inclusive, Fiesta Americana Cozumel All Inclusive Resort, Coral Princess Golf & Dive Resort Cozumel, InterContinental Presidente Cozumel Resort & Spa. No wristbands required
we are making some changes in order to give the food quality our guests deserve, please receive our sincerest apologies for all the incovenients we have caused you. Dreams Cozumel Cape Resort & Spa is located on a blissful stretch of beach and is bursting with adventure, romance and relaxation for the ideal getaway on the island of Cozumel. Where can you buy a good steak to cook yourself? Activities on Property Some of them are brand new though. Cruises I Tours I River Cruises I Safaris. Response from Emma/e-Concierge on May 11, 2023. Besides the warm weather and proximity to the beach, I currently recommend skipping this one. Overall experience was fair. Located only metres from Chankanaab Beach Adventure Park, the resort features 158 rooms with views over the ocean. All your comments will be shared with the head departments to avoid lowering our quality of service and products, believe us that it is never our intention to disappoint you. Te podemos asegurar de que haremos todo lo posible para mejorar cada rea de oportunidad, para que as en tu prxima visita sea inolvidable. Dreamscozumelcaperesort.com. (rates include meals, drinks, activities and more). Better service at motel 6. Allowed to visit the other restaurants, pools, etc. We called in the morning and they had it fixed while we were at the beach. That will be interesting with no elevators. Reviews of Dreams Cozumel Cape Resort & Spa - All Inclusive. Traveled with family and small children, Traveled with family, Response from Emma/e-Concierge on Apr 21, 2023. It washed a lot of seaweed in and it took all week and still wasn't all cleaned up bye the end of the week. Dreams Cozumel Cape Resort & Spa is located on a blissful stretch of beach and is bursting with adventure, romance and relaxation for the ideal family vacation on the island of Cozumel. Room service only got my order right one or two days of my 4 night, 5 day stay here. Situated on the longest stretch of beach on the island, Dreams Cozumel Cape Resort & Spa puts guests in a beautiful tropical oasis, just minutes from the island's biggest attractions, including the Mesoamerican coral reefs and the ruins of San Gervasio. From the minute you check in until the time you check out they are incredibly nice and helpful. The accommodation provides a kids' club, room service and currency . The buffet lacks selection or variety and is boring. Theme parties, oceanfront bars and entertainment venues
You can return as many times as you want, we will always receive with an smile. Swim out rooms are a real good option! Although the property and staff were excellent it would have been nice to know that smoking had been banned in Mexico three months ago. Dogs must be always on a controlled leash or in a dog carrier when not in the guest room. This website is not intended to confuse or stir/divert customers somewhere else. Thank you. Guests can make use of the in-room coffee/tea makers and minibars.
There is a beautiful view from the upper floor balconies. We feel very content to know that you enjoyed everyting as the food and our attentive staff. It's called the Dreams Cozumel Cape Resort and Spa, and it's part . Wonderful staff and food was great. Dear Emily,Thank you for your time and we are very sorry to read that this time you were not 100% satisfied with your stay. Hello Michael,Thank you very much for choosing Dreams Cozumel Cape to enjoy your recent vacations.We are glad to know that you spent wonderful days in our beautiful facilities and that you liked the attention received. We travel a great deal and the professionalism of the staff but Four Seasons to shame. The selection of food was awful. Fabulous staff!! Guests are responsible for cleaning up after the dog on resort grounds and properly disposing of waste in designated areas. Hopefully, you don't have a problem. Swim bar staff excellent. The second time, It took them over 3 hours with a call to the manager, again that I received my food without the beverage that I ordered with my meal. Otra vez en la cadena y ahora regresamos a conocer el hotel Dreams Cape resort, es un hotel pequeo, bonito y con una vista maravillosa, es categora prefered pero no lo sentimos del todo ya que haba que solicitar siempre las cosas que notabamos no estaban como lo solicitamos entiendo que es una isla pero no tienen las mismas amenidades que otros o ms bien tienes que solicitarlas. Dreams Cozumel Cape Resort & Spa welcomes small dogs (under 22 lbs or 10 kg) in their accommodations and on property. Beware when traveling with kids 13 . Experience tranquility, serenity and relaxation at the exquisite adults-only Secrets Spa by Pevonia located next door. No other descriptors. Parts of it may, but the taller buildings they are building are no where near being able to open by April. After stsying at Sunscape for the last 10 years & watching the build last winter, we were ecstatic to see the marvelous job they did on the new Dreams! Dreams Cozumel Cape Resort & Spa is located on a blissful stretch of beach and is bursting with adventure, romance and relaxation. They are renovating the North section of Sunscape Sabor for this - the section that had the Suites, one pool, and Portofino & Da Mario restaurants. Click "Get Started" to begin planning
Taxes and fees that are shown are estimates only. A large inventory of suites also offer stunning ocean views, so guests can appreciate the wondrous natural beauty of Cozumel. They are still open to the air with no windows or rails installed. Dear Donna,Thank you a lot for your visit, we really aprecciate it. Ive requested and spoke a manager twice in four days. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.Best regards. The 360-degree quality, safety and hygiene protocols take into account every aspect of resort operations, backed by the highest-level third-party certification. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Enjoy access to the nearby Secrets Spa by Pevonia, and the complimentary non-motorized water activities. Welcome letter with guidelines and restrictions
The property was nice but not excellent, There is a billing issue not resolved where Expedia is not helping. However, they never corrected the safety issue- outdoor speaker next to a swim out pool. All rights reserved. Rooms are very nice and roomy. Im so happy today is my last night here. Die Unterkunft bietet einen Miniclub . How do I get to Cozumel from the Cancun airport? They did end up moving us after we complained for several hours. And while diving, snorkeling and various watersports are often the most popular activities, Cozumel also offers many things to do on land. Food at Olio in Dreams and Bordeux at Secrets was especially AMAZING. Guests of all ages staying at Dreams Cozumel Cape Resort & Spa will have access to neighboring Sunscape Sabor Cozumel, while guests 18 and older will have access to nearby Secrets Aura Cozumel. Disliked: Property conditions & facilities. Agree that they don't appear to be complete but nevertheless they are having an opening so that is just being reported. He was the first person we met when we arrived, and the last to bid us farewell. Unlimited-Luxury where everything is included:
The staff was amazing like always. The room category was pool view but we actually had a little corner ocean view as well. As of this morning, the 3-4 story buildings visible from the old beach road are nearly topped out and they are parging the CMU walls now to make them look like stucco. Sin embargo, nos alegra saber que disfrutaste muy bien de tu estancia en compaa de nuestro amigable staff. There's very little entertainment. Dreams Cozumel Cape provides the ultimate backdrop for unparalleled pampering, family fun and lasting memories for your luxurious family vacation or your dream wedding or honeymoon in Cozumel. Dear Cleidy,Many thanks for your visit and your rating. We sincerely hope you may give us the opportunity of being your hosts again. Dear Kenneth,Thank you for reviewing your recent stay in Dreams Cozumel Cape. Response from Emma/e-Concierge on May 30, 2023.